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Interesting mix across the whole spectrum. I had reviewed about a dozen CRMs targeting startups / small companies and to me the key was ease and speed of use. The one CRM that I found is built around protecting the time of its user is SalesFlare.
Kah Lun- can you give a specific example of a shopping mall department that adds value to customer service. Zoven- can you give an example of how shopping malls manage their feedbacks as you have given an airlines example.
Jing Yang — You did not mention who are the customers of a mall. So who do you think are the customers of a mall and how can they be classified? Also, what are the needs of each category of customers after you have classified them?
Colleen — You mentioned improve lines of communication as one of the ways technology can be used to enhance customer experience. Are there any examples of malls that have used it and how do they use it to enhance the customer experience?
Hey Eric. Great video on the various CRM systems but there was no mention of Bitrix24. I am sure this would stand in the first five systems. We implement this at Nevpro Business Solutions. Hope you can have a look at it and advice.
Great review! You missed the point of Power Platform as a low-code/no-code extension and the Dual Write integration to the ERP platform (which is soon to become even better).
Colleen — With the advantages that technology gives to a mall, does that mean traditional methods are not effective and not made use of? Why or why is it not effective anymore?
Jing Yang — Which service and product need do you think is the most important to a customer, why?
На нашем заводе об этом не кто не думает хотя и из за этого простаивает иногда неделями оборудование, самая отвратительная логистика, и планировка) но начальству и директором видимо все это не интересно) хотя завод не маленький и только ЧПУ парк порядка 30 станков… Эххх накипело)
Всем привет! На этом канале изучаем программирование в 1С с нуля. Разрабатываем собственную конфигурацию. Разбираем «Примеры из практики» где я показываю примеры доработки типовых конфигураций 1С, таких как: Управление торговлей 11, Комплексная автоматизация 2, ERP.
Zoven- How would u make people give feedbacks. Many customers would not be proactive in giving feedbacks.
Zoven- can you give an example of how shopping malls manage their feedbacks as you have given an airlines example.
Colleen — You mentioned improve lines of communication as one of the ways technology can be used to enhance customer experience. Are there any examples of malls that have used it and how do they use it to enhance the customer experience?
Jing Yang — Which service and product need do you think is the most important to a customer, why?